Returns, Refunds & Complaints at Upper Norwood Florist
Fresh Flowers Guarantee in Upper Norwood
At Upper Norwood Florist, we take pride in delivering only the freshest flowers to our customers across Upper Norwood. As a trusted local florist serving homes and businesses in the area, we carefully select our blooms to ensure longevity, vibrant colour, and exquisite beauty. Our fresh Flowers guarantee ensures that every bouquet arrives at your door looking its very best.
Damaged-on-Arrival Policy
We understand how disappointing it can be to receive flowers that have been damaged in transit. If your flowers arrive with visible damage or do not meet our high standards of freshness, please notify us on the day of delivery. Kindly provide clear photos of the damaged product and its packaging. This allows us to swiftly investigate the issue and offer a prompt solution.
Freshness Window
We guarantee the freshness of our flowers for a minimum of five days from the date of delivery, provided care instructions are followed. If you experience an issue with the quality or longevity of your flowers within this period, please let us know. Our priority is making sure you can enjoy your bouquet at its freshest for as long as possible.
Refund & Replacement Options
Your satisfaction is our top priority. If your flowers are damaged on arrival or do not meet our freshness guarantee, we offer two convenient solutions:
- Replacement: We will arrange for a fresh bouquet to be delivered to you at the earliest available opportunity.
- Refund: If a replacement isn't suitable, we can issue a full or partial refund to the original method of payment, depending on the specific circumstances.
Our friendly team will discuss your options with you to ensure the resolution leaves you fully satisfied with your Upper Norwood Florist experience.
How to Raise a Complaint
If you’re unhappy with any aspect of our service or your order, please let us know as soon as possible. Your feedback allows us to improve and uphold our high standards. To submit a complaint, get in touch with us via our contact form or in person at our Upper Norwood shop. Please include your order details, a description of your concern, and any supporting images if relevant. We aim to acknowledge all complaints within one working day and resolve most issues within three working days.
Our Local Upper Norwood Commitment
As a dedicated Upper Norwood florist, we have built a reputation for exceptional service and top-quality flowers, trusted by local households and businesses alike. We are committed to making every occasion truly special and appreciate your trust in us to deliver on our promise of freshness and customer care. If you have any questions about our Returns, Refunds & Complaints process, our team is always here to help.
