Terms & Conditions for Upper Norwood Florist Flower Delivery

Introduction

Welcome to Upper Norwood Florist’s online shop, where you can conveniently order flowers for delivery throughout Upper Norwood and the surrounding areas. These Terms & Conditions govern your use of our website and outline the agreement between you, our customer, and us, Upper Norwood Florist. Please read these Terms & Conditions carefully before placing an order. By accessing our site and placing an order, you confirm your acceptance of these Terms & Conditions in their entirety.

These Terms & Conditions apply to all transactions and services offered through our website for flower delivery across Upper Norwood and neighbouring areas. They are designed to ensure clarity on how we process orders, payments, cancellations, liability, and the legal framework governing our relationship.

Order Process

Orders for flower delivery can be placed exclusively through our website. Upon browsing our selection, you may add your desired floral arrangements and related products to the online basket. During checkout, you will be asked to provide full and accurate details, including recipient’s name, delivery address, and contact information.

After submitting your order and payment, you will receive an automatic order confirmation by email. This confirmation acknowledges receipt of your order but does not create a binding contract. The contract between you and Upper Norwood Florist is formed only when we have dispatched the goods or sent a second email explicitly confirming acceptance and dispatch.

All products are subject to availability. We reserve the right to substitute certain flowers, foliage, or decorative items as necessary due to seasonal or supply limitations. Any substitutions will be of equal or higher value and made with attention to theme and colour to respect the intended design of your chosen arrangement.

Please ensure that all delivery information provided is accurate. We cannot be held responsible for late or failed deliveries due to incorrect or incomplete delivery details. It is your responsibility to check all order details before finalising the purchase.

Deliveries

Upper Norwood Florist offers delivery services in Upper Norwood and surrounding areas. Delivery dates and times are chosen at checkout, subject to availability. While we aim to deliver at the specified time, specific time requests cannot be guaranteed unless explicitly confirmed as part of a special arrangement.

We do not guarantee delivery on Sundays or bank holidays unless specified during the ordering process. If we are unable to deliver your order due to non-availability at the recipient address, we will attempt to leave the flowers with a neighbour or in a safe location. In such cases, a delivery note will be left at the recipient’s property, detailing the location of the flowers, or instructions for collection.

Payments

All payments must be made in full at the time of ordering. We accept major debit and credit cards through our secure payment processing facility. The price of products and delivery charges are clearly displayed during checkout, and payment must be completed prior to dispatch of flowers.

All prices listed on our website are inclusive of VAT where applicable. We reserve the right to change prices at any time; however, orders already placed and paid for will not be affected by such changes.

Cancellations & Amendments

We understand that sometimes plans change, and we aim to provide flexibility within reasonable limits. If you wish to cancel or amend your flower order, please contact us as soon as possible after placing the order. Cancellations or amendments can only be accepted if the order has not yet been prepared or dispatched.

If your order has already been prepared or is in the process of delivery, we regret that cancellations or changes cannot be made at this late stage. Custom or bespoke orders may not be eligible for full refunds once preparation has commenced, due to the special nature of the flowers or arrangements ordered.

In the rare event that we are unable to fulfil your order (for example, due to stock unavailability or circumstances beyond our control), we will notify you promptly and offer either a revised delivery arrangement, a suitable alternative, or a full refund.

Returns, Refunds and Quality Assurance

We take great pride in sourcing and arranging the freshest flowers. If you are not satisfied with the quality of your flowers or gifts, please let us know within 24 hours of delivery. Wherever possible, please provide a photograph and details of the issue so that we can investigate appropriately.

If the flowers delivered do not meet our quality standards or are damaged in transit, we will, at our discretion, offer a replacement, corrective action, or a full or partial refund. Returned flowers should be retained for our inspection where possible.

We cannot accept responsibility for issues arising from incorrect delivery information or where the recipient is unable to receive the flowers at the delivery address provided. Flowers are perishable goods and their shelf life depends on environmental factors and the care received after delivery. Suitable care instructions are provided with each arrangement, and we cannot accept liability for deterioration due to recipient neglect or improper storage conditions.

Liability

Our liability to you in connection with any order will not exceed the total price charged for the relevant product and delivery service. We shall not be liable for incidental, consequential, or indirect losses incurred by you, including but not limited to loss of profits, loss of goodwill, or loss of data.

Nothing in these Terms & Conditions limits or excludes liability for personal injury, death caused by our negligence, or fraudulent misrepresentation as stipulated under UK law.

We are not responsible for failure to perform our obligations under these Terms & Conditions if such failure is due to circumstances beyond our reasonable control. This includes, but is not limited to: acts of God, fire, flood, epidemic, strikes, lockouts, traffic delays, and supply shortages.

Intellectual Property

All content and images on this website, including flower arrangement designs, are the exclusive property of Upper Norwood Florist or our licensors. They are protected by copyright and other intellectual property laws. You may not use, reproduce or distribute any part of this website without our explicit written consent.

Customer Responsibilities

As a customer, you agree to provide accurate and up-to-date information throughout the order process. You are also responsible for ensuring that the recipient will be available to accept the delivery, or for providing suitable instructions for safe drop-off.

If you create an account on our website, you are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account.

Privacy

Upper Norwood Florist respects your privacy and handles your personal information in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR). We use your information only for processing your order, fulfilling deliveries, and, where you have consented, marketing purposes. Full details on how we process personal data can be found in our Privacy Policy.

Governing Law and Jurisdiction

These Terms & Conditions and any disputes that may arise from them shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the English courts.

Updates to Terms & Conditions

We reserve the right to amend or update these Terms & Conditions from time to time to reflect changes in our business operations, relevant legislation, or best practices. The updated version will become effective as soon as it is posted on our website. We encourage you to review these Terms & Conditions each time you place an order with us. Your continued use of our site will be deemed as acceptance of the updated terms.

Contact

If you have any questions or require further clarification regarding these Terms & Conditions, please contact Upper Norwood Florist through the communication options provided on our website. We are committed to providing you with quality service and ensuring a pleasant experience when ordering flower delivery in Upper Norwood and its surrounding areas.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Upper Norwood, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Upper Norwood.

For assistance with orders, returns or account queries, please fill out the Contact Us form.